REFUNDS AND RETURNS

At Lynseries, we are dedicated to achieving the utmost customer satisfaction. Our focus lies in delivering top-tier product and service quality to ensure an unparalleled customer experience.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our Policy on Cancellation & Return/Refunds/Replacement Policy.

Cancel

Customers will have 1 hour after checking out to hold the order to make adjustments or cancel the order.
If you have to cancel/hold the order, please contact us at [email protected] to make the request.

Returns

Due to the personalized of our products for each customer, we do not accept returns.

Replacement Or Refund Requests:

If any problems arise with your order, please contact us within 7 days of your item’s arrival (as indicated by the courier tracking system) to request a replacement or refund. Requests made after this period may not be eligible for review.

Scenarios for Replacement Or Refund:

We provide replacements or refunds under the following conditions:

  1. Poor Quality: If the product fails to meet our quality standards.
  2. Significant Difference from The Approved Design: If the item differs significantly from the design you approved.
  3. Defective/Incorrect Orders: If you receive a defective item or the wrong product.
  4. Delivery Damage: If the item sustains damage during delivery.
  5. Undelivered Orders: If the package is not delivered within the expected timeframe and is confirmed lost by the courier.

How to Request a Replacement/Refund:

To request a replacement or refund, please follow these steps:

  1. Contact Us: Email our support team at [email protected] within 7 days of receiving your item.
  2. Provide Details: Include your order number, a detailed description of the issue, and clear photos and videos of the product and its packaging.
  3. Awaiting Response: Our team will review your request and respond within 2 business days with further instructions.
  4. Approval Process: Upon receiving your request, our team will evaluate the provided information and photos/videos. If the replacement or refund is approved, we will process it promptly. For replacements, we will begin crafting your new item immediately. For refunds, please allow several business days for the refund to be processed and credited back to your original payment method.

Sale Items:
Kindly be aware that only regular-priced items qualify for refunds or replacements. Sale items, designated as such at the time of purchase, do not qualify for refunds or replacements.

Failure to Deliver or Return to Sender:
Different situations, such as inaccurate address details, customer refusal to sign for delivery, or orders returned to the sender, will involve specific protocols. In these instances, additional shipping charges may be incurred for reshipping the order. If reshipping is not feasible, a partial refund may be issued, excluding the original shipping costs.

Force Majeure:
Regrettably, we are unable to provide refunds for packages delayed due to circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events. We appreciate your understanding during these exceptional circumstances.

Late/Missing Refunds:

If you experience difficulties with a delayed or absent refund, please adhere to these steps:

  1. Check with your bank: Certain banks may require several days to complete the refund processing.
  2. Contact your Credit card company: Refunds may take some time to be officially posted.
  3. Contact us: If you have followed these instructions and have yet to receive your refund, please contact us at [email protected] for further assistance.

Policy Modifications:
We retain the authority to amend this policy as necessary to protect our customers and our business from fraudulent activities. Any revisions to this policy will be published on our website, and it is your responsibility to periodically review it.

Thank you for your attention, and we value your understanding. We remain available to address any additional questions or concerns you may have.

NEED HELP?
For questions related to refunds and returns, please contact us at [email protected]. Our team is here to provide you with the support you need.